Privacy Policy

FARSTA complies with the Privacy Act 1988 and the Privacy Amendment Act 2012. Information collected on clients is only used for the purpose of delivery of our services.

The information will not be released to a third party without the written consent of the client. Clients can request a copy of the information held about them by a written request to the Director.

Use and disclosure of personal information
Sensitive personal information will only be collected as required from students, is treated as confidential within FARSTA and is used for the purpose for which it was collected or for a related purpose. This includes:

  • providing the training services
  • informing students about additional or upcoming courses available
  • gathering feedback from students regarding training for FARSTA’s market analysis and course development.

FARSTA does not disclose sensitive personal information to other third parties without permission or instruction from the student unless required by Law to do so. If you wish to authorise a third party to access your records please contact the Director.

Information about students from third parties
FARSTA may need to source or verify information about students from a third party. Wherever possible this will be done with the student’s authorisation, or if not possible, FARSTA will inform the student when such information is collected.

Receiving marketing information
With students’ consent, FARSTA may provide them with information from time to time about new courses available to them.
Students’ consent to this will be implied unless they notify FARSTA that they do not wish to receive this information. You may do this by advising the Director that you do not wish to receive marketing information.

Security of personal information
In line with new technology, FARSTA continually improves the security of personal information collected. FARSTA takes all reasonable steps to protect the personal information of persons by:

  • securing all files with personal information in locked cabinets
  • only providing staff with access to personal information
    destroying information after the required retention period
  • ensuring computer security at all times by the use of firewalls and up to date virus software
  • password access to the computer system
  • audits of the computer systems
  • not releasing information to third parties without prior written authorisation.

Rights to access information
Under the Privacy Act, students have the right to access personal information held about them. If the information is incorrect, they have the right to require FARSTA to amend the information.
To access this information students are required to contact the Director and complete a request for access form. The Director must verify the student’s identity through either presentation of appropriate identification or answering a series of specifically targeted questions. The request for access form must be signed by both the student and the Director as an official record of the access and identity verification. There may be a waiting period of up to 7 days before access is granted.

Further information
To obtain further information about the Privacy Policy or access to personal information, please contact the Director.

Staff Confidentiality
FARSTA complies with the Privacy Act 1988 and Privacy Amendment Act 2012. Information collected on clients is only used for the purpose of delivery of our services. Staff must be aware of this act and its requirements and must at all times ensure student information remains confidential.

Student Information Requests
The Director is responsible for the processing of all requests for student information from students.
These requests require the completion of a request for access form and the verification of the students identity through either sighting of appropriate photo ID or the correct answering of a checklist of questions derived from the student’s personal details.

These questions are:

  • Full Name
  • Student Number
  • Date of Birth
  • Address (home and semester)
  • Phone Number (home and semester)

The Director and the student must both sign the request form as an official record of identification. The Director may also, if deemed necessary, further ensure the student’s identification through a signature comparison with their enrolment form.
The Director is to notify the student when access is available. The Director and the student must both again sign the form upon access as a record of such access. This form is then to be placed in the student’s file for future reference.

Third Party Information Requests
No staff member is to release any information about students to any third party unless prior written authorisation is obtained from the student or disclosure is required by law.

Authorised Third Parties:
Students may nominate third parties they wish to access their records. This process is conducted by the Director who ensures a third party access form is completed and the security details for the third party obtained. These details will be entered into the student’s file.
Any staff member who receives a request for information from a person claiming to be authorised must verify this authorisation and any related conditions through either a password or question list check prior to releasing any information.

Other Third Parties
Staff must not release any information to any other third party requesting student information. The Director will obtain details of the request and detail these to the student to determine whether they wish to authorise access through a written consent form.

Unique Student Identifier (USI)
From 1 January 2015 students enrolling in nationally recognised training must apply for a USI and they may elect FARSTA to undertake this on their behalf. Please refer to USI legislation under the Student identifiers ACT 2014. If you have or obtain your own USI, you must provide this to FARSTA on enrolment. Refer to registration process which includes student acceptance documentation when you elect FARSTA to obtain a USI on your behalf. More information at under “enrolment”.